Do you accept secure trade assurance payments?
Yes, most of our products are accepted via secure Trade Assurance platforms.
Can I request free samples?
Yes, we can supply free 10-20g samples except for high-value products. Standard shipping fees apply.
What are the options for paying sample shipping fees?
We accept Paypal, Western Union, T/T, or you can provide your courier account number (such as FEDEX) for freight collect.
How do you handle quality complaints?
If a quality issue is verified by a third-party test, we will send replacement products or issue a full refund.
What is your Minimum Order Quantity (MOQ) and lead time?
Generally, the MOQ is 1kg. For standard bulk items, the MOQ is 25kg, and the lead time is within 4-5 business days upon payment confirmation.
Which product categories do you specialize in exporting?
We specialize in exporting herbal extracts, amino acids, vitamins, cosmetic ingredients, and APIs.